Shipping Policy

Last Updated: August 2026

Thank you for shopping with DUMARE. This policy explains our standard order processing, dispatch, tracking, and estimated delivery timeframes.

Order Processing

Most orders are prepared and processed within 3–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

During major promotions, holiday periods, or periods of unusually high order volume, additional processing time may occasionally be required.

Estimated Delivery Time

After your order has been dispatched, the estimated delivery timeframe is 20–25 calendar days.

The 20–25 day delivery estimate begins once the parcel has been handed over to the shipping carrier.

Please note that the 3–5 business day processing period is separate from the 20–25 calendar day estimated delivery period.

Shipping Confirmation

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking information will be included whenever available.

Tracking Your Order

Tracking information may take several business days to begin showing movement after dispatch.

For international shipments, tracking may temporarily stop updating while the parcel is transferred between international and local delivery networks.

Possible Delivery Delays

Although our standard estimated delivery timeframe is 20–25 calendar days after dispatch, occasional delays may occur because of circumstances outside our direct control, including:

• Customs clearance or inspections
• Public holidays
• Severe weather
• High seasonal shipping volumes
• Transportation disruptions
• Local courier delays
• Remote delivery destinations

Shipping Address

Please review your name, shipping address, city, postal code, and contact information carefully before completing checkout.

DUMARE cannot guarantee successful delivery where incorrect or incomplete delivery information has been provided.

If you notice an address error shortly after ordering, please contact us as soon as possible. Address changes cannot be guaranteed after fulfillment has begun.

Customs, Duties and Import Charges

International shipments may be subject to customs duties, taxes, or import-related charges imposed by the destination country.

Unless otherwise stated during checkout, any applicable customs or import charges are the responsibility of the recipient.

Lost or Damaged Packages

If your parcel appears to be lost during transit or arrives damaged, please contact our Customer Care team with your order number and relevant information.

For damaged deliveries, photographs of the parcel, packaging, and affected item may be requested.

Shipping Support

Email: elviraburton19@gmail.com

Most shipping enquiries are answered within 24–48 business hours.